Frequently asked questions
Here is a list of common questions from users of My Family Tree.
Where is my family tree information stored?
Your family tree information is stored in a My Family Tree file. Most users save their family tree directly onto their device, safe in the knowledge that all the information is then kept privately on their device. Other users choose to save their files to the cloud, which is very useful for backing up or sharing with other family members. For more information on My Family Tree files click here.
My computer hard disk failed. Can you recover my file?
Your family tree information is stored in a My Family Tree file on your computer. We recommend you keep regular backups in case of computer failure. We do not have copies because the data is stored on your device: it is never sent to us. Many users choose keep regular backups of their file on USB pen drives, just in case.
Can you read xyz file format?
The preferred way to import data in to My Family Tree is using GEDCOM and most applications available today have support for exporting data to that format. Our GEDCOM import is comprehensive and has full support for all known versions of GEDCOM. We also support direct import from some obsolete applications, some of which can only run on 16-bit versions of Windows or on DOS. (Personal Ancestral File, Family History System, and My Family Tree by DSR (no affiliation)).
How do I print?
The main chart can be printed using from the chart tool bar.
For more information on printing click here.
How do I show all the people in the family chart?
By default, up to 5 generations of ancestors and 5 generations of descendants are shown but you can change this in the chart options. To access the chart options, click the button at the top of the chart view.
The family chart tree is purposely focused on the selected person so it shows just that person's direct blood ancestors (parents + their siblings, grandparents + their siblings, etc.) and blood descendants (children + their spouses, grand children + their spouses, etc.). You can optionally show adoptive/foster parents or adopted/foster children of the currently selected person. It is not possible to show children of aunts/uncles. However, in most cases, you can selecting a parent or grandparent will display the view you want.
For more information on the family chart see here.
How do I delete a person?
There are several ways. The easiest way is to select them in the chart and use the "Delete current person" option.
Which versions of Windows® are supported?
My Family Tree is compatible with the following versions of Windows:
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Vista® (SP1 or later)
- Windows XP (SP3 only)
Do we support Mac/Linux/Android etc?
As noted in the system requirements, My Family Tree is only compatible with Windows. If you want to transfer information entered in My Family Tree to software on Mac/Linux, use the GEDCOM export feature.
What is Microsoft® .NET and where do I download it?
Microsoft .NET is a software framework developed by Microsoft. When you start My Family Tree, you will be prompted to install .NET if it isn't already on the system. You are urged to keep it up to date with the relevant security and performance updates. The following .NET versions are required:
- Microsoft .NET 4.7 or later for Windows 10 (1809), Windows 10 (1803), Windows 10 (1709), Windows 10 (1703), Windows 10 (1607), Windows 8.1 and Windows 7 SP1.
- Microsoft .NET 4.6.1 for Windows 10 (1511), Windows 10 (1503), and Windows 8.
- Microsoft .NET 4.6 for Windows Vista SP2.
- Microsoft .NET 4.0 for Windows 7 RTM, Windows Vista SP1, and Windows XP SP3.