Frequently asked questions
Here is a list of common questions from users of My Family Tree.
How do I share my family tree with others?
The best way to do this depends on what you want others to
do with the family tree. The simplest way is to make a
pdf or image of part of your tree and share over email or social
If you want others to be able to view and navigate the whole tree, you will need to send them your family tree files.
How do I send my family tree files to others?
Start by saving a copy of your tree:
If sending to users of other operating systems / other genealogy apps: Export your family tree to a GEDCOM file (see Exporting a GEDCOM file) which can be imported into their genealogy app.
GEDCOM files only include links to images and documents.
Next, share the file with them:
To share using the cloud: Sign up with a cloud storage provider. Upload the familyx or GEDCOM file and share a link to trusted individuals who can download the file.
To share using physical media: Copy the familyx or GEDCOM file to a USB flash drive or burn it to a CD. Mail the media to trusted individuals.
Take special care when sharing any files or potentially private or personally identifying information online. If the data in your tree is private, use file encryption (see Encryption), or redact the private data (see Privacy) before sharing online.
Can multiple users edit the tree at the same time?
My Family Tree is designed for one user to edit the database at a time.
Where is my family tree information stored?
Most users save their family tree directly onto their device, safe in the knowledge that all the information is then kept privately on their device. Some users choose to save their files to the cloud, which is very useful for backing up or sharing with other family members. For more information on My Family Tree files click here.
My computer hard disk failed. Can you recover my file?
Your family tree information is stored in a file on your computer. We do not have copies because the data is stored on your device: it is never sent to us. We recommend you keep regular backups in case of computer failure. Many users choose keep regular backups of their files on USB pen drives, external hard drives, CDs, or the cloud just in case.
Does My Family Tree support this database format?
Databases created by some applications can be directly imported into My Family Tree without the need for GEDCOM. This process is called direct import and helps ensure all data is migrated from your existing database. My Family Tree supports direct import of databases created by Personal Ancestral File (PAF), Ancestral Quest, Legacy, The Master Genealogist, RootsMagic, Family Origins, and several other applications.
My Family Tree also has comprehensive GEDCOM import option with full support for all known versions of GEDCOM.
Our support team are happy to help users who are struggling to convert their file.
Why did images not transfer from my GEDCOM or database file?
When you load a database from another application or import a GEDCOM file, images multimedia files are not actually contained in the database or GEDCOM file. Files can only be automatically imported if they can be found on the local disk. Any links to online files or files which cannot be located will be imported as place holders. You will be prompted to search for them after the import, or you can resolve them at any time in the Multimedia view.
Transferring a GEDCOM file from one device to another does not transfer your multimedia files.
To automatically import multimedia files, place a copy of the files in the same folder as the GEDCOM file or a subfolder next to it.
How do I print?
The main chart can be printed using from the chart tool bar.
For more information on printing click here.
My print outs are blank.
Blank print outs are only caused by printer issues (and not issues with My Family Tree).
• Check your ink levels.
• Check ink nozzels are not blocked.
• Print a test page.
• Ensure you're using up to date print drivers.
• Use the 'Export PDF…' option to make a PDF file and try printing that.
How do save the chart in vector format?
All the charts can be saved in a vector format by using the ’Export PDF…’ option. This creates a single page PDF file which contains all the chart elements and text as vectors.
You can convert this to other vector formats such as SVG
using free tools such as Inkscape.
How do I show all the people in the family chart?
By default, up to 6 generations of ancestors and 6 generations of descendants are shown but you can change this in the chart options. To access the chart options, click the button at the top of the chart view.
The family chart tree is purposely focused on the selected person so it shows just that person's direct blood ancestors (parents + their siblings, grandparents + their siblings, etc.) and blood descendants (children + their spouses, grand children + their spouses, etc.). You can optionally show adoptive/foster parents or adopted/foster children of the currently selected person. It is not possible to show children of aunts/uncles. However, in most cases, selecting a parent or grandparent will display the view you want.
For more information on the family chart see here.
How do I delete a person?
There are several ways. The easiest way is to right click on the person in one of the charts and choose "Delete person".
Which versions of Windows® are supported?
My Family Tree is compatible with the following versions of Windows:
- Windows 10 (1607 and later)
- Windows 8.1
- Windows 7 (SP1 only)
Do we support Android/Linux/MacOS etc.?
As noted in the system requirements, My Family Tree is only compatible with Windows. If you want to transfer information entered in My Family Tree to software on Android/Linux/MacOS, use the GEDCOM export feature.
What is Microsoft® .NET and where do I download it?
Microsoft .NET is a software framework developed by Microsoft. You must install Microsoft .NET Framework 4.8 or later to use My Family Tree. You are urged to keep it up to date with the relevant security and performance updates.
What is .NET 5 and is it supported?
.NET 5 is a modern and open source implementation of .NET. It is not part of the .NET Framework and it does not replace .NET Framework 4.8 required to run My Family Tree. Internal builds of My Family Tree have been successfully ported to run on .NET 5. A release which runs on .NET 5 will be considered once .NET 5 has matured.