privacy Privacy

24 July 2019

Privacy Policy

Your privacy is important to us. This privacy policy sets out the information that is collected from you when you use our website or software, and explains how it is used.

1. Information we collect and how is it used

This section discloses all the information we collect and all the ways in which we use the information we collect. If a type of information is not listed, then we do not collect or use it.

A. Information collected through your use of our website

When you visit our website, we may use Google Analytics to collect anonymous website traffic data (such as the number of visits and clicks made to each page of the website).  We use reports provided by Google Analytics to help us understand website traffic and webpage usage.  The Google Privacy Policy sets out how Google uses this data.  You can opt out of Google Analytics if you disable or decline cookies, or disable JavaScript.

When you contact us, we may collect personal information from you (such as your name, email address, IP address, browser user agent string, and any other identifying information you provide) so that it is possible for us to respond to your request.  This information is only used to respond to your request.  We use Google Recaptcha to protect our website from spam and abuse.

B. Cookies

We may use cookies to help us provide you with the best experience when you visit our website.  Any cookies set through your use of this site store information in an anonymous form and any information stored cannot be used to personally identify you.  You can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.  We may use the following cookies on this website:

  1. Cookie preference (_cookie_consent_status)
    This cookie is used to remember your choice about cookies on our website.
  2. Accessibility preference (_accessibility_theme)
    This cookie is used to remember your choice of accessible theme on our website.
  3. Google Analytics (_ga, _gat_UA-130656636-1, _gid)
    These cookies are used to store information about how you use our website.  These cookies store information in an anonymous form without personally identifying you.
C. Information collected through your use of our software

Our software may connect to our website to send us crash reports. Crash reports contain technical data about why our software crashed.  You can see a full copy of this data before you send the crash report.  We only use this data to improve our software.  If you are concerned that a crash report might contain personal or confidential information, you should not send the report.  If you allow us to contact you about a crash report, we may collect personal information from you (such as your name, email address, and any other identifying information you provide).  This information is only used to ask you for more information about a crash or tell you when an issue has been fixed.

Microsoft may collect analytical data and error reporting data relating to your use of our software. Some of the data Microsoft collects is made available to us. We only use this data to improve our software. Any personally identifying information in our copy of this data is removed when we receive it and is not used by us for any purpose.

Some features of our software depend on services provided by third parties. These features are disabled by default. You will be asked whether you want to enable them when you run the software. Please use the links provided in our software to review the terms of use and privacy policies of third parties before enabling such features. You can enable or disable these features at any time by using the software options.

D. Information collected through your use of the Microsoft Store

If you use the Microsoft Store to browse, download, install, update, rate, or review our software, Microsoft will collect personal data from you. They may also collect information on your use of our software, such as the number of times and for how long you used the software, and details of any crashes or hangs. The Microsoft Conditions of Sale, and the Microsoft Privacy Statement explains what personal data is collected from you and how it is used. Some of the information Microsoft collects is provided to us in an anonymised form which does not contain personal information. We use this information to help us improve our software.

2. Storage of information

All personal information we collect is stored securely on servers and devices located solely within the United Kingdom.

3. Transfer of information

We will never transfer your personal information to third parties except when required to do so under UK law.

4. Retention of information

We will only retain your personal information whilst it is needed for the purposes set out in Section 1.

5. Your rights

You have the right to request access, update, or erasure of the information we have about you. You can do this by contacting us. In order to comply with your request, we may ask you to verify your identity.

6. Changes to this Privacy Policy

We may change this privacy policy in the future. For example, if we offer a new type of product or service that collects different types of information, we will outline our use of that information here.  As a result, you should check back with this page regularly to see if anything has changed.

7. Contacting us

You can contact us about this privacy policy using the contact form.