Privacy


08 August 2017

Privacy Policy

Your privacy is important to us. This privacy policy sets out the information that is collected from you when you use our website or software, and explains how it is used.

1. Information we collect and how is it used

A. Information collected through your use of our website
  1. Site visitors
    When you visit the site we collect anonymous traffic data. The information is used to provide an overview of how people are accessing and using our site. It is not used for any additional purposes.
  2. Contact and communication
    When you contact us, we collect personal information from you (such as your name and email address) so that it is possible for us to contact you and respond to your request.
B. Information collected through your use of our software
  1. Crash reports
    Crash reports contain technical information about why our application crashed. If you opt in, our software can connect to our website to send us crash reports. We use the crash reports to identify and fix the problem. Crash reports occasionally contain potentially personally identifying information (for example the name or path of a directory or file on your device). Such information is removed from the report when the report is processed.
  2. Third party services
    Some features of our software depend on services provided by third parties. These are detailed in the End User License Agreement (EULA) for each of our software along with links to the relevant third party privacy policies:
    1. My Family Tree EULA
    2. GEDCOM Validator EULA
    Features using third party services are disabled by default. You will be asked whether you want to enable them when you first run the software. We encourage you to read the any third party privacy policies carefully before enabling such features. You can enable or disable such features at any time by using the software options.
C. Information collected through your use of the Windows Store

Some of our software is available in the Windows Store. If you use the Windows Store to browse, download, install, update, rate, or review our software, Microsoft will collect personal data from you. They may also collect information on your use of our software, such as the number of times and for how long you used the software, and details of any crashes or hangs. The Microsoft Conditions of Sale, and the Microsoft Privacy Statement explains what personal data is collected from you and how it is used. Some of the information Microsoft collects is provided to us in an anonomysed form which does not contain personal information. We use this information to help us improve our software.

2. Storage of information

All personal information we collect is stored securely on servers and devices located solely within the United Kingdom.

3. Transfer of information

We will never transfer your personal information to third parties except when required to do so under UK law.

4. Retention of information

We will only retain your personal information whilst it is needed for the purposes set out in Section 1.

5. Your rights

You have the right to request access, update, or erasure of the information we have about you. You can do this by contacting us. In order to comply with your request, we may ask you to verify your identity.

6. Changes to this Privacy Policy

We may change this privacy policy in the future. For example, if we offer a new type of product or service that collects different types of information, we will outline our use of that information here.  As a result, you should check back with this page regularly to see if anything has changed.

7. Contacting us

You can contact us about this privacy policy using the contact form.