12 May 2018

Privacy Policy

Your privacy is important to us. This privacy policy sets out the information that is collected from you when you use our website or software, and explains how it is used.

1. Information we collect and how is it used

This section discloses all the information we collect and all the ways in which we use the information we collect. If a type of information is not listed, then we do not collect or use it.

A. Information collected through your use of our website
  1. Site visitors
    When you visit the site we collect anonymous traffic data (such as the number of times pages have been visited on our site). This is used to provide an overview of how people are accessing and using our site.
  2. Contact and communication
    When you contact us, we collect personal information from you (such as your name and email address) so that it is possible for us to contact you and respond to your request. This information is only used to respond to your request.
B. Information collected through your use of our software
  1. Crash reports
    Our software can connect to our website to send us crash reports. Crash reports contain technical information about why our application crashed which we use to identify and fix the problem. Crash reports occasionally contain potentially personally identifying information (for example the name or path of a directory or file on your device). Such information is removed from the crash report when it is processed. If you are concerned that a crash report might contain personal or confidential information, you should not send the report.
  2. Microsoft telemetry
    Microsoft may collect analytical data and error reporting data relating to your use of our software. Some of the data Microsoft collects is made available to us. We only use this data to improve our software. Any personally identifying information in our copy of this data is removed when we receive it and is not used by us for any purpose.
  3. Third party services
    Some features of our software depend on services provided by third parties. These are detailed in the End User License Agreement (EULA) for each of our software along with links to the relevant third party privacy policies:
    1. My Family Tree EULA
    2. GEDCOM Validator EULA
    Features using third party services are disabled by default. You will be asked whether you want to enable them when you first run the software. We encourage you to read any third party privacy policies carefully before enabling such features. You can enable or disable such features at any time by using the software options.
C. Information collected through your use of the Microsoft Store

If you use the Microsoft Store to browse, download, install, update, rate, or review our software, Microsoft will collect personal data from you. They may also collect information on your use of our software, such as the number of times and for how long you used the software, and details of any crashes or hangs. The Microsoft Conditions of Sale, and the Microsoft Privacy Statement explains what personal data is collected from you and how it is used. Some of the information Microsoft collects is provided to us in an anonymised form which does not contain personal information. We use this information to help us improve our software.

2. Storage of information

All personal information we collect is stored securely on servers and devices located solely within the United Kingdom.

3. Transfer of information

We will never transfer your personal information to third parties except when required to do so under UK law.

4. Retention of information

We will only retain your personal information whilst it is needed for the purposes set out in Section 1.

5. Your rights

You have the right to request access, update, or erasure of the information we have about you. You can do this by contacting us. In order to comply with your request, we may ask you to verify your identity.

6. Changes to this Privacy Policy

We may change this privacy policy in the future. For example, if we offer a new type of product or service that collects different types of information, we will outline our use of that information here.  As a result, you should check back with this page regularly to see if anything has changed.

7. Contacting us

You can contact us about this privacy policy using the contact form.