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Help and support

If you have a question about how to use our software you will probably find the answer in our online help. You can quickly access contextual help topics by pressing the F1 key whilst using our software.

My Family Tree online help Question mark

My Family Tree FAQ Question mark

GEDCOM Validator online help Question mark

GEDCOM Validator FAQ Question mark

Software updates

We encourage all users to make sure they are using up to date versions of our software and Microsoft .NET before reporting new bugs. You can download the latest updates from the links below.

My Family Tree updates download arrow

GEDCOM Validator updates download arrow

Submit a support request

If you are unable to find what you need, or have a different kind of enquiry, please contact us.